Supplies of Pharmaceutical products including Prescription Only Medicines

Due to regulatory requirements, pharmaceutical products are subject to specific supply and return conditions.

Supply of Pharmaceutical Products

Pharmaceutical items are supplied only to duly authorised medical professionals who:

• Hold an approved credit account with Northumbrian Medical Supplies Ltd
• Have provided full details of their professional status
• Have been verified against the appropriate statutory register
• We reserve the right to request updated professional verification at any time.

We are only able to supply products appropriate to the formulary applicable to the purchaser’s registered profession.

We reserve the right to refuse supply where eligibility cannot be verified.

Returns of Pharmaceutical Products

Pharmaceutical products are NOT accepted for return except in the limited circumstances outlined below.

Returns to Correct an Error in Delivery

Where an error has occurred in delivery or ordering:

• We must be notified within three working days of receipt
• Goods must be returned within this timeframe

Returned products must be accompanied by documentation stating:

• Product name
• Batch number
• Expiry date
• Reason for return
• Invoice reference

All goods must be in their original, unopened condition, with no evidence of damage, marking, tampering or seal interference.

If these conditions are not met, goods will not be eligible for return.

Manufacturer or Batch Recalls

Where a product or batch recall has been instigated by the manufacturer or licence holder, returns will be handled strictly in accordance with the instructions issued by the product licence holder.

Returned goods must be accompanied by documentation including:

• Name of returning party
• Quantity returned
• Batch number
• Expiry date

Credit will only be issued once authorised by the manufacturer or licence holder.

Faulty or Allegedly Faulty Products

If a pharmaceutical product is believed to be faulty:

• Notify us immediately so the information can be provided to the manufacturer
• Goods must be safely packaged to prevent spillage, contamination or harm

Returned items must include documentation stating:

• Name of returning party
• Quantity
• Batch number
• Expiry date
• Invoice reference
• Full details of the issue

All suspected faults may be subject to manufacturer investigation before credit or replacement is issued.

General Conditions

Due to patient safety and regulatory compliance requirements:

• Pharmaceutical products cannot be returned due to change of mind
• Temperature-controlled items cannot be returned once dispatched
• Surplus or incorrectly ordered stock cannot be accepted

These conditions ensure compliance with UK medicines regulations and the integrity of the pharmaceutical supply chain.

Please read the information below and if you wish to return any products that you have ordered from us, you can do so by filling in the PHARMACEUTICAL RETURNS FORM BELOW.