Call us Today: 0191 286 7799

In today’s digitised world, many healthcare professionals and individuals turn to online suppliers to source their medical equipment needs. It is a far more cost effective and timely method of ordering supplies than those of the past (ordering via a brochure or through a specialist supplier).
A quick Google search for ‘medical supplies’ brings up thousands of results, each promising that they are the leading provider or the best, but how do you know if they actually are, and which one do you choose?
There are a number of factors to consider when purchasing from an online supplier, such as price, quality, product stock, delivery, customer service, to name a few. However, when it comes to purchasing medical supplies or equipment which need to be of a certain standard, we’ve put together some advice below to help ensure that you are purchasing from the best medical supplies partners.
Reputation
Reputation is a key factor to consider when looking for a supplier. There are a few things you can do to check how trustworthy an online supplier is, for example:
o Speak to a member of the company over the phone and ask them about their reputation
o Look for quality marks or accreditations (like Normedica’s Practice Index feature in the footer)
o Read customer reviews
o Look for reputable payment gateways
Knowledge
In any situation where you are buying online, especially where it will impact on the care of others, you should make sure that you know exactly what you are going to get. Selecting medical equipment requires lots of knowledge on the products themselves. If you are unsure, a supplier’s sales team should have expert knowledge of all the products they are selling.
At Normedica, our friendly sales team provide genuine and honest customer service. They are knowledgeable professionals who will be able to help you with any product queries you may have. Don’t hesitate to use our Live Chat function in the bottom right corner to chat straight to our team.
Quality
Given the vast number of online suppliers, ensuring you are ordering quality products at a competitive price is key not only for your own business efficiencies but also the end users’ care. There should be a good range of products, brands that you recognise and evidence that the supplier understands your needs: do they offer quick delivery? Do they offer orders over the phone and online so that you can order in the method you prefer? Do they offer accounts so you can save your details and save time when purchasing medical supplies? Do they offer information or education or informed opinion on key topics in your industry?
We are happy to answer any questions you might have at any time: call 0191 286 7799, or email sales@normedica.co.uk.