Call us Today: 0191 286 7799
Supplies of Pharmaceutical products including Prescription Only Medicines
These items are only supplied to duly authorised medical professionals who are holders of a credit account with ourselves and who have provided full details of their professional status which has been verified with the appropriate statutory register.
We are only able to supply items appropriate to the formulary applicable to their given profession.
Returns of Pharmaceutical Products
Pharmaceutical products are not normally accepted for return except in the following circumstances:
- To correct an error in delivery
- Where a product or batch recall has been instigated by a manufacturer
- In the event that products or packages are alleged to be faulty
1
Returns correcting an error in delivery or ordering
We must be notified of the error and the goods returned within three working days of receipt.
The goods must be returned with a document quoting:
- Product name
- Batch number
- Expiry date
- Reason for return
The goods must be in perfect original condition without marking and with no evidence of having been tampered with.
If the above conditions are not met goods will not usually be eligible for return.
2
Returns originated by a manufacturer due to a product or batch recall
The terms for such returns are dictated by the product licence holder and goods will only be accepted subject to the instructions appertaining to the specific recall.
Any goods returned should be accompanied by a document indicating who has returned the item, the quantity and the batch number and expiry date of the goods
Credit will only be issued when authorised by the Manufacturer/Licence Holder concerned.
3
Items returned when a product or package is alleged to be faulty
Please notify us immediately upon finding the problem so that the information can be made available to the manufacturer
If damaged, goods are to be packaged safely to prevent any spillage or harm
The goods should be returned with a document indicating who has returned the item, the quantity and the batch number and expiry date of the goods. This document should include the invoice reference and the nature of the problem.
4
Please read the information below and If you wish to return any products that you have ordered from us, you can do so by filling in the PHARMACEUTICAL RETURNS FORM BELOW.
