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Normedica Medical Supplies
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Returns Information

We hope that you will be entirely satisfied with your purchase. Once you have received your delivery, we ask you to check that all items are undamaged and acceptable. It is the customer’s responsibility to do this. If there is a reason that you would like to return an item you have purchased due to damages, please call our team on 0191 286 7799 within three days to notify us of any problems. 

Goods may only be returned if they are in the same condition as they were on delivery: whole original packs must be unbroken; tamper seals must be intact; and there must be no damage to the original packaging.

When returning goods to us, please include your name and address, invoice or order number and full details regarding the item/s being returned.

For items not collected by our own drivers we recommend that you obtain adequate insurance and proof of postage for all returns, as we cannot accept responsibility for any goods lost in transit to us.

If you have any queries regarding our returns policy, please contact our team on 0191 286 7799.

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